Welcome to CMC Professional Development Services
At CMC, we believe that elevating your people is the most effective way to strengthen your business. From mastering hospitality standards and customer service excellence to streamlining your operations with QuickBooks and digital tools, our approach is always flexible, tailor-made, and results-driven. We don’t just teach skills; we deliver professional results that transform how you do business.
At the heart of CMC is a team of four dedicated professionals, each bringing a wealth of education and field-tested experience to the table.
We deliver practical, hands-on training and expert consultancy in:
- Customer Service Excellence
- Hospitality & Service Standards
- Accounting & QuickBooks Support
- Digital Skills Training
- Website Development (WordPress)
- Tourism Support Services
By combining these unique disciplines, we provide a holistic approach to consultancy that few can match. We don’t just offer training; we offer a partnership built on the shared belief that when you elevate individuals, you strengthen the entire foundation of a business. At CMC, our expertise is your edge.
Our approach is designed to meet you exactly where you are and take you where you want to go. Whether you’re building stronger teams, improving service delivery, enhancing digital skills, or streamlining business operations, we provide the guidance and tools to help you succeed.
Susan Cadore, Director
Specialization: Tourism & Hospitality Standards Holding a BSc and decades of experience within the Grenadian tourism sector, Susan is a recognized expert in hospitality excellence. Her deep understanding of local industry dynamics combined with her mastery of international quality standards makes her an invaluable asset to businesses looking to refine their guest experience. She specializes in practical, hands-on guidance that turns hospitality theory into operational success.
Tracey Hallal, Director
Specialization: Accounting, QuickBooks Support & Digital Strategy An Accomplished Accountant with a unique academic foundation in Literature, Tracey brings a rare combination of analytical precision and narrative clarity to the world of finance. With years of professional experience in the UK’s financial sector, she leads our accounting and QuickBooks support services with a focus on simplifying complex systems for business owners. Her international background, paired with a Bachelor’s Degree, ensures a rigorous, detail-oriented approach to every client’s back-office operations and fiscal strategy.
Suzanne Mason – Director
Specialization: International Business, Service Excellence & Corporate Communications With a Master’s Degree in International Business and a career spanning the UK and Grenada, Suzanne brings a global perspective to local solutions. A specialist in customer service disciplines, she is dedicated to elevating service cultures across the Caribbean.
Her extensive background in the aviation and travel sectors, coupled with expertise in destination marketing, allows her to design training programs that meet world-class standards.
